The Refund Or Modify A Payment function allows you to perform three different tasks on existing payment items:
This process lets you refund all or part of a payment or trust deposit. Only the unused portion of a payment (meaning it has not been applied to an invoice or disbursed) may be refunded.
To refund a payment amount:
1) Select the client and click the Next button.
2) Select the payment to be refunded from the drop-down list and click Next.
3) Select "Refund A Payment Amount" as the Action To Perform and click Next.
4) Specify the amount to refund and click Next.
The refund has now been recorded. If you need to undo this refund you can use the Delete A Payment Detail Item described later in this help topic.
This function allows you to change the payment type of an existing payment. This function can be used to move a payment into or out of the trust account.
To change a payment type:
1) Select the client and click the Next button.
2) Select the payment to be changed from the drop-down list and click Next.
3) Select "Change Payment Type" as the Action To Perform and click Next.
4) Specify the New Payment Type and click Next.
The payment type for this payment has now been changed.
This function allows you to change the date or reference information of an existing payment.
To change a payment date or reference:
1) Select the client and click the Next button.
2) Select the payment to be changed from the drop-down list and click Next.
3) Select "Change Payment Date" or "Change Payment Reference" as the Action To Perform and click Next.
4) Specify the New Payment Date or New Payment Reference and click Next.
The payment date or payment reference for this payment has now been changed.
This function allows you to delete detail items of an existing payment. A payment detail item can be 1) the application of a payment amount to an invoice, 2) a trust disbursement or 3) the refund of a payment amount. When you delete a payment detail item the dollar amount associated with that detail item reverts to the unapplied amount total for that payment. The amount can then be refunded or re-applied at a later time.
To delete a payment detail item:
1) Select the client and click the Next button.
2) Select a payment from the drop-down list and click Next.
3) Select "Delete A Payment Detail Item" as the Action To Perform and click Next.
4) A list of detail items for the payment will now be displayed. Select the one you wish to delete and click Next.
The detail item for this payment has now been deleted. The dollar amount from the deleted detail item has been moved to the unapplied amount for this payment.
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